Watch Brief Demo
It’s now easier to report a problem or concern online via City Assist. To simplify the process, the City has streamlined and reduced the number of Service Request categories from 37 to 11. At the April 15th Goleta City Council meeting, City Manager Robert Nisbet gave a brief demonstration of how to use City Assist on the City’s website at CityofGoleta.org.
View the demonstration here: https://youtu.be/MBAHqBUjdDU.
Here is the new condensed list of Service Request Categories:
- Abandoned Vehicles/Illegal Parking
- Broken/Fallen Tree Limb/Tree
- Broken Sidewalks/Potholes
- Building/Zoning Code Violations: Overgrown Foliage/Public Nuisance/Sub-Standard Property Conditions
- City Owned Facilities (City Staff Only)
- Homeless Encampment/Illegal Camping
- Parks & Open Space
- Public Records Request
- Traffic Sign/Signal Issue or Striping/Painted Curb(s)
- Trash Pickup/Illegal Dumping/Lost Shopping Cart/Graffiti Complaint
- Ask a Question/Other Request Type Not Shown Above
City Assist is the most efficient way to report a problem or concern to the City. Not only does it provide a method to identify the most common problems and concerns in the community, it also ensures the reporting party receives a timely response and can track the status of the request.
How It Works
Submit a Report: Access the City Assist system online and provide details about the issue, including its location and any other relevant information.
Routing: Your submission is automatically directed to the appropriate City Department or staff member responsible for addressing the concern.
Review and Action: City staff review submissions during business hours (Monday–Friday, 8:00 a.m. – 5:00 p.m.) and take necessary actions to resolve the reported issues.
Tracking: The Neighborhood Services Department oversees the process, monitoring the status of reports to ensure timely resolution.
Access City Assist here: www.CityofGoleta.org/CityAssist.